AllWorx Automatic Call Distribution

AllWorx Automatic Call Distribution

$1,199.95$2,499.95

Allworx Automatic Call Distribution is an easy, affordable Call Center Solution to intelligently distribute and manage incoming calls across 10 queues

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Product Features

Allworx Automatic Call Distribution System Software Features

A Sophisticated Call Center Solution Made Easy and Affordable. Intelligently distribute and manage incoming calls across ten queues.

 

Four Styles of Call Distribution

  • Linear priority: Distribute calls based on a prioritized list of agents.
  • Round-robin: Distribute calls to agents in a circular manner.
  • Longest idle: Distribute calls to agents who are idle for the longest time.
  • Ring all: Ring all agents in a queue simultaneously.

Queue Management Features

  • Customize the welcome greeting for initial queue entrance.
  • Customize the periodic status messages while callers are waiting.
  • Customize call routes based on queue conditions such as when a caller reaches the maximum wait time or the queue is full.
  • Prioritize the queues when the agents are working more than one queue.

Supervisor Features

  • Monitor agent calls in three modes: Barge In, Whisper, or Silent Monitor.
  • Update queue settings from anywhere via Allworx Web Admin or My Allworx Manager.

Agent Features

  • Log in, log out, or update busy status from the Allworx IP phone or the Allworx Interact™ Professional application.
  • Get visual queue alarm notifications on the Allworx IP phone or Allworx View™ ACD real-time dashboard.

*Notice About Licensing

We will need the MAC address to your Allworx system. We recommend you provide this information within the ‘Special Instructions’ note section of your shopping cart. However, if you don’t we will simply contact you requesting the information – no need to worry.

*Allworx licensing is non-refundable.

 

Allworx SKU : 8210050, 8210055, 8211412, 8211512

Specifications

Documents

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